If you are using a shared connection, make sure that there are no other people that are using the connection. If you are using a Wi-Fi or Cellular connection, please make sure that you are in an area with good signal coverage. If you encounter Poor or Fair network conditions, please try to double-check your network situation. Ideally, a “Good” or “Excellent” network condition is recommended. This test will check your network speed and condition and will produce an overall grade of your network quality through a meter. Once the Call Test is done and no problems have been found, you will automatically be brought to the Network Condition page. If there are no other apps running, check the volume settings of your device to make sure that the speaker you will be using is selected as the default speaker, that it is not muted (If this is the case, the speaker icon will have a line across it), and that the volume level is sufficiently high so that you can hear the audio clearly. If there is no sound or the sound output is too low, make sure that your device is not playing any other audio from different sources (Youtube, Music player apps, etc). Usually, the default device is selected and works fine in most cases.ī. If you have multiple output devices (eg: Bluetooth speakers, headsets/headphones, or other external speakers that are connected to your device, please make sure to click the correct speaker that you will be using for the call. If you can hear the audio well, click Yes. You can visually confirm the audio through a waveform shown on the left side of the speaker. A continuous audio clip will be played to test the speaker output of your device. Thanks for the chance to provide feedback.3. This would be a great option for VSEE as well. Clients also like how zoom offers a video background to provide more privacy. Please consider this for future sessions. Many of my clients have youtube channels, as do I where we create and want to share videos. It would be so incredibly helpful for VSEE to work on allowing videos to be heard. VSEE only allows audio output from the client and the provider. Further, the client is unable to hear the audio from the video. However, the shared screen view is tiny and the client can not read the worksheets or hardly see the videos I am showing. I like that I can share my screen and the client can too. I also like to share educational psychology videos like Ted Talks and videos on Class dojo on emotional coping. My teen and child clients like to share music videos. Clients like to be able to go back to VSEE messages, which can be viewed on the VSEE app, but are not available after the web based telehealth sessions. My long term clients have shared that the VSEE app was easier than the web based software that I purchased. My clients have a hard time with the onboarding. You all are amazing and so helpful to me and my clients! CONS I appreciate all you all do to help me provide telehealth to so many during this pandemic. I value that this VSEE software is HIPAA compliant. I often have to call a client back at least once, due to the client not having audio.
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